Privacy policy

You can access our website home page and browse our site without disclosing your personal data but if you do register your personal details, you are accepting the information set out in this policy. If you do not agree with this privacy policy, please do not give us your details. This Privacy Policy is part of our Terms and Conditions. We reserve the right to change this privacy policy as we may deem necessary from time to time or as required by law. Any changes will be immediately posted on this website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

B.fresh Foods LLP are fully committed to protecting the privacy and security of your personal information. We take the upmost care to protect the privacy of our customers and users of our products that communicate online, with us through our website and on social media platforms, and offline via telephone and at events.

We have developed this privacy policy to inform you of the data we collect, what we do with your information and the rights and choices you have over your personal information.

The information we collect from you

When you make a purchase from our website, we do collect certain personal information from you, and you voluntarily provide to us on this website includes:

• Your full name
• Address
• Telephone number(s)
• Email address

We only collect information in accordance with the General Data Protection Regulation (GDPR). You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a customer or service user in an efficient and effective manner.

We use reputable third-party banking institutions (including Stripe & PayPal) to handle our website payment transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private which we do not have access to the information given.

How we use your information

We use your information to enable us to provide you with the goods you have ordered and to ensure we give you good service. We may need to contact you regarding delivery issues, refunds, or to answer any questions you may have raised.

Once you have purchased from us, we may like to send you information on our products and any special offers using Mailchimp emails. We will only do this however if you have explicitly given us permission to do so.

If you wish to amend your marketing preferences, you can do so by emailing us at hello@b-fresh.co.uk, by calling us on 01952 691829 or unsubscribing via the link at the bottom of our emails.

Who we might share your information with

We need to share your delivery information and contact details with our delivery company, in order to process your order. In this case, it will be APC. You must refer to their Privacy Statement in order to see how they comply with data protection.

Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.

Marketing information we may send you

If you have previously consented to receive marketing communications then we will send you relevant offers and news about our products and services in a number of ways including by email. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.

Rights over your information

You have the right to access the personal information that we hold about you, by making a request. If we agree that we are obliged to provide personal information to you we will provide it to you free of charge and aim to do so within 30 days from when your identity has been confirmed. We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.  You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you, at which point it will be deleted.

Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy of other websites prior to using them.

Internet Security

We take security seriously and take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot absolutely guarantee the security of your information provided over the Internet and cannot be responsible for this.Please be aware that when using our website you may be able to share information through social networks like Facebook and Twitter. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. It is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

Cookies and how we use them

A cookie is a small file that a website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.

You can control the use of cookies on your computer by either enabling or disabling them yourself. However, if you do turn cookies off you may be unable to access certain parts of our site. Please refer to your internet browser.

In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the website that you visited prior to this site.

Please note: We do not use cookies to store any of your personal or financial information on your computer.

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

SMS

The B.fresh mobile message service (the "Service") is operated by B.fresh (“B.fresh”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to B.fresh’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of B.fresh through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with B.fresh. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Bfresh or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other B.fresh mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Cookies created and used by this website:

• PHPSESSID: This is a simple token used by PHP software to identify your unique session on the website. Typically used to maintain the integrity of your session while transacting information with a website (accessing secure areas, forms submissions etc.). This cookie does not store any personal information.
• __utma, __utmb, __utmc, __utmz: We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP addresses anonymously on its servers in the US, and neither B.fresh Foods LLP nor Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. These cookies are set only after the user has given consent to us to use cookies.

Version 2: 29/07/20