B.fresh Foods LLP are fully committed to protecting the privacy and security of your personal information. We take the upmost care to protect the privacy of our customers and users of our products that communicate online, with us through our website and on social media platforms, and offline via telephone and at events.
The information we collect from you
When you make a purchase from our website, we do collect certain personal information from you, and you voluntarily provide to us on this website includes:
- Your full name
- Telephone number(s)
- Email address
We only collect information in accordance with the General Data Protection Regulation (GDPR). You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a customer or service user in an efficient and effective manner.
We use reputable third-party banking institutions (including Stripe & PayPal) to handle our website payment transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private which we do not have access to the information given.
How we use your information
We use your information to enable us to provide you with the goods you have ordered and to ensure we give you good service. We may need to contact you regarding delivery issues, refunds, or to answer any questions you may have raised.
Once you have purchased from us, we may like to send you information on our products and any special offers using Mailchimp emails. We will only do this however if you have explicitly given us permission to do so.
If you wish to amend your marketing preferences, you can do so by emailing us at [email protected], by calling us on 01952 691829 or unsubscribing via the link at the bottom of our emails.
Who we might share your information with
We need to share your delivery information and contact details with our delivery company, in order to process your order. In this case, it will be APC. You must refer to their Privacy Statement in order to see how they comply with data protection.
Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.
Marketing information we may send you
If you have previously consented to receive marketing communications then we will send you relevant offers and news about our products and services in a number of ways including by email. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.
Rights over your information
You have the right to access the personal information that we hold about you, by making a request. If we agree that we are obliged to provide personal information to you we will provide it to you free of charge and aim to do so within 30 days from when your identity has been confirmed. We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
How long we keep your information for
We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you, at which point it will be deleted.
Links to other websites
We take security seriously and take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot absolutely guarantee the security of your information provided over the Internet and cannot be responsible for this.Please be aware that when using our website you may be able to share information through social networks like Facebook and Twitter. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. It is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.
Cookies and how we use them
A cookie is a small file that a website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.
In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the website that you visited prior to this site.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
Cookies created and used by this website:
- PHPSESSID: This is a simple token used by PHP software to identify your unique session on the website. Typically used to maintain the integrity of your session while transacting information with a website (accessing secure areas, forms submissions etc.). This cookie does not store any personal information.
Version 2: 29/07/20